Store Policy


If you are not satisfied with your purchase, you may return the product with the original receipt and original packaging within seven (7) days of the date of purchase. The following restrictions apply:

  1. In order to perform an exchange or a refund, the item returned has to be unopened and in its original box.
  2. If your product is deemed defective upon purchase, you may return the product along with its original packaging and original receipt within 7 days from the date of purchase for a full refund or exchange. The exchange or refund will only apply upon the inspection of the product and the consent of the store management.
  3. Defective opened software, memory, and other media can be exchanged for the sam& item, but cannot be returned for a refund.
  4. Custom-configured products, including personalized iPods, cannot be returned or exchanged unless they have a factory defect.
  5. All refunds/exchanges will be made based on original mode of payment.
  6. All purchased products will only be exchanged or refunded at the country of purchase.